Refund policy
RETURNS AND REFUNDS
We want you to be satisfied with your purchase. If something is not right, contact us and we will make it right.
RETURN WINDOW
You may request a return within 30 days of the delivery date.
WHAT CAN BE RETURNED
Because we sell consumable health products, we can only accept returns of items that are:
- Unopened, unused and still sealed in their original packaging
- Free of damage to the label or container
- Accompanied by proof of purchase
For your safety and the safety of other customers, opened or unsealed supplements cannot be returned or resold. This is standard practice for dietary supplements and is required for product integrity.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery and include photos of the product and the packaging. We will replace the item or issue a full refund, including shipping, at no cost to you. You do not need to return a damaged product unless we ask you to.
HOW TO START A RETURN
Email info@avastarhealth.com or call (561) 898-0303 with your order number and the reason for the return. We will confirm whether the item qualifies and send you the return address. Please do not ship anything back before contacting us, because returns received without prior authorization cannot be processed.
RETURN SHIPPING
Return shipping is the customer's responsibility unless the return is the result of our error or a defective product. We recommend a trackable service, since we cannot issue a refund for a package that does not reach us.
REFUNDS
Once we receive and inspect the returned item, we will notify you by email. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.
Original shipping charges are not refunded unless the return is the result of our error or a defective product.
EXCHANGES
The fastest way to exchange an item is to return the original for a refund and place a new order.
ORDER CANCELLATIONS
Orders are sent to our fulfillment center shortly after they are placed. If you need to cancel, contact us immediately and we will cancel the order if it has not yet shipped. Once an order has shipped it must be handled as a return.
SUBSCRIPTIONS
If your order was placed through a subscription, you may cancel or modify it at any time from your account, or by contacting us. Cancellations take effect on future shipments, so please cancel before your next renewal date. Individual shipments already sent follow the return policy above.
QUESTIONS
Avastar Health
6290 Linton Blvd, Ste 101, Delray Beach, FL 33484
info@avastarhealth.com
(561) 898-0303