Shipping policy
SHIPPING POLICY
WHERE WE SHIP
We currently ship within the United States only. We do not ship internationally at this time.
PROCESSING TIME
Orders are processed Monday through Friday, excluding holidays. Most orders leave our fulfillment center within 1 to 2 business days. Orders placed on a weekend or holiday begin processing the next business day.
During promotions or unusually high volume, processing may take an additional day. If we expect a longer delay on your order, we will let you know.
SHIPPING RATES
Flat rate shipping: $9.99 per order, anywhere in the United States.
Free standard shipping on orders of $75 or more, before tax.
The rate that applies to your order is calculated at checkout.
DELIVERY TIME
Standard shipping usually arrives within 3 to 7 business days after your order leaves our facility, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed.
TRACKING
You will receive an email with a tracking number as soon as your order ships. Tracking may take up to 24 hours to show movement after the carrier scans the package.
If your tracking has not updated in several days, or the carrier marks the package as delivered and you cannot find it, contact us and we will help you resolve it with the carrier.
INCORRECT ADDRESSES
Please review your shipping address before completing your order. Packages returned to us because of an incorrect or incomplete address can be reshipped once you provide a corrected address, and a new shipping charge will apply.
LOST OR STOLEN PACKAGES
If a package is confirmed lost in transit, contact us and we will file a claim with the carrier and make it right. We are not able to take responsibility for packages that the carrier confirms as delivered but that are later taken from the delivery location.
PRODUCT STORAGE AND WARM WEATHER
Our products are shelf stable and ship without temperature control. If you live in an area with extreme heat, we recommend bringing packages indoors promptly after delivery.
SPLIT SHIPMENTS
Occasionally an order ships in more than one package. If that happens you will receive tracking for each package, and you will not be charged extra.
CONTACT
Avastar Health
6290 Linton Blvd, Ste 101, Delray Beach, FL 33484
info@avastarhealth.com
(561) 898-0303