Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
This policy explains how subscriptions and recurring orders work on this store, and how to change or cancel them. You are always in control of your subscription and you can cancel at any time, with no fee and no penalty.
HOW SUBSCRIPTIONS WORK
When you choose a subscription at checkout, you select how often you want the product delivered. Your first order ships right away and then renews automatically at the frequency you chose, using the payment method on file, until you cancel.
The price, the delivery frequency and the products included in your subscription are shown before you complete your purchase and are confirmed in your order confirmation email.
RENEWAL NOTICES
You receive an email before each renewal so you always know when the next order is coming and what it will cost. That email includes a link to manage your subscription.
HOW TO CANCEL
You can cancel at any time in one of two ways:
- Sign in to your account on this store and cancel the subscription from your subscriptions page.
- Email info@avastarhealth.com or call (561) 898-0303 and ask us to cancel it for you.
We will confirm the cancellation by email. There is no cancellation fee and no minimum number of orders required.
WHEN A CANCELLATION TAKES EFFECT
Cancellations apply to future renewals. To avoid being charged for the next delivery, please cancel before your renewal date, which is shown in your account and in your renewal reminder email.
If you cancel after a renewal has already been charged but the order has not shipped yet, contact us right away and we will cancel that order and refund it in full. If it has already shipped, it is handled under our refund policy.
PAUSING, SKIPPING AND CHANGING YOUR SUBSCRIPTION
If you have more product than you need, you do not have to cancel. From your account, or by contacting us, you can skip the next delivery, change the delivery frequency, change the shipping address, or update the payment method on file.
FAILED PAYMENTS
If a renewal payment is declined, we will attempt the charge again over the following days and notify you so you can update your payment method. If the payment cannot be completed, the subscription is paused and no product is shipped.
PRICE CHANGES
If the price of a subscription changes, we will notify you by email before the change takes effect so you can decide whether to continue. Continuing after that notice means you accept the new price.
PRODUCT AVAILABILITY
If a product in your subscription is temporarily unavailable, we will contact you and either delay that delivery or offer an alternative. You are not charged for a product we cannot ship.
QUESTIONS
Avastar Health
6290 Linton Blvd, Ste 101, Delray Beach, FL 33484
info@avastarhealth.com
(561) 898-0303